President Trump signed an executive order on 29 September creating America.gov, a single sign-in gateway meant to replace the scattered agency websites Americans currently use to deal with the federal government.
The AI element is stated in the accompanying fact sheet rather than the order itself. America.gov “implements modern technology and Super Intelligence (SI) to dramatically improve how the Federal government serves Americans”, the fact sheet says, and “Right now, Americans can ask any question on America.gov and get an up-to-date answer.” Neither document names a vendor or a model, and neither describes how those answers are checked. “Super Intelligence” is the term a separate order signed the same day instructs agencies to use in place of “artificial intelligence”.
The order gives the Office of Management and Budget 90 days to issue an implementation memorandum. Agencies must then identify their covered services: public-facing services used by more than 100,000 people a year that can be accessed online. They must then integrate them. Tax filing and Department of War and intelligence services are excluded, and existing routes in person, by phone and by post must be preserved.
The fact sheet puts the annual burden of federal paperwork at roughly 10 billion hours. It offers no accuracy or evaluation figures for the answering service.